We are currently hiring for two positions as listed below.
Please note all positions are located in CHATHAM, ONTARIO.
Bookseller/Customer Service
Turns & Tales is a board game café and independent bookstore in downtown Chatham, Ontario. We strive to create a delightful, welcoming, and inclusive experience for customers of both venues.
Turns & Tales is accepting resumes for booksellers at our store. We’re looking for people who are passionate about getting the right books to the right customers, and surprising and delighting patrons.
Responsibilities
- acknowledging the presence of customers in a friendly and welcoming way
- being accessible and available to assist customers
- constantly learning about new merchandise
- handselling to ensure customer satisfaction by making recommendations, offering to find and obtain books not in stock, troubleshooting problems through to a positive outcome, and taking initiative
- merchandising the store according to store guidelines so merchandise can be located by customers and colleagues
- creating inviting displays and keeping them refreshed
- enlisting the support of others when necessary
- performing inventory and point-of-sale tasks with accuracy
- Assists colleagues as needed
- Helps keep the store clean and organized
- Reads staff communications and attends team meetings
- Shows consideration for colleagues by being on time
- Adheres to store procedures and guidelines
- Offers constructive feedback on ways the store can be improved
- Maintains positive relationships with others
- Represents the store in a professional manner when assisting with off-site activities
- Contribute content to social media
Other duties as required
Job Types: Full-time, Permanent
Salary: $14.35-$15.00 per hour
Certifications
- Smart Serve preferred
Experience: At least one year in a customer service environment. Bookstore experience preferred, Bookmanager point-of-sale software experience preferred.
Schedule: Variable; evenings and weekends and some holidays will be expected to be shared among team members
Benefits: After 3 months’ probation; store discounts; access to advance reader copies for review purposes.
HOW TO APPLY: Send a cover letter and resume to jobs@turnsandtales.com. Please indicate the position you are applying for in the subject line.
Storefront/Kitchen Team Member Board Games Café
Turns & Tales is a board game café and independent bookstore in downtown Chatham, Ontario. We strive to create a delightful, welcoming, and inclusive experience for customers of both venues.
We are now accepting resumes from enthusiastic individuals that appreciate the importance of, and are ready to provide great customer service in our cafe.
Tasks: Taking customer orders, handling cash, serving food and beverages, providing appropriate board game recommendations to clientele and occasional game play assistance, receiving and prepping board game library inventory, maintaining and reshelving board game library inventory, contributing content to social media, and maintaining a sanitary gaming and food consumption environment for customers and fellow staff members.
Prep – Specialty coffee beverages, cocktails and mocktails, snacks, sandwiches, baked goods etc
Perform other duties as assigned
Job Type: Permanent Full Time
Salary: $14.35-$15.00 per hour
Benefits: After 3 months probation; store discount; gratuities
Experience: At least one year in restaurant customer service environment
Schedule: Variable; evenings and weekends and some holidays will be expected to be shared among team members
Certifications
- Food Handler’s Safety Certificate
- Smart Serve
Education:
- Secondary School (Preferred)
Work remotely:
- No
Schedule: Variable; evenings and weekends and some holidays will be expected to be shared among team members
HOW TO APPLY: Send a cover letter and resume to jobs@turnsandtales.com. Please indicate the position you are applying for in the subject line.