We are currently hiring for two positions as listed below.
Please note both positions are located in CHATHAM, ONTARIO.
Board Game Café Manager
Turns & Tales is a board game café and independent bookstore in downtown Chatham, Ontario. We strive to create a delightful, welcoming, and inclusive experience for customers of both venues.
The Cafe Manager position provides a unique opportunity for an experienced, passionate and innovative manager who is looking for a rewarding hospitality career in a board game cafe.
Responsibilities
Cafe Management
- Developing and maintaining operations manuals and checklists
- Assist in developing and creating menus
- Assist in developing and scheduling theme nights and events
- Awareness of and interest in current café, bar, and board game trends in the marketplace
- Excellent interpersonal and communication experience, both verbal + written
- Excellent time management skills to balance floor management
- Demonstrated track record in achieving set objectives in sales + labor cost management + inventory controls
- Collaborate with Ownership Team to develop and carry-out ideas and procedures to continuously improve the department
- Coordinate tasks and work with other departments to ensure that the business runs efficiently
- Meet restaurant spending budgets
- Contribute content to social media
Human Resources
- Empower team through excellent coaching, communication and creative practices
- Hiring, training, monitoring, coaching and reviewing of employees
- Ensure that all café team members are being trained in food services and board game curation and clearly understand their job roles, responsibilities, and performance expectations
- Ensure that service standards are being met
- Provide open communication and recommend discipline and termination when appropriate
- Create and maintain, train staff and ensure compliance with all standardized operating procedures/policies
- Scheduling of staff to properly service restaurant, while managing labor costs
- Proficient in all aspects of point of sale system
- Loss Prevention in the food and beverage departments
- Organize and conduct restaurant staff meetings
- Ensure menus are completed promptly
- Ensure compliance with all labour laws, liquor license laws, food safety laws, and other regulations as required
Customer Service
- Enthusiasm for board games and café culture
- Willingness to surprise and delight patrons
- Ability to prioritize, multi-task and keep up in a fast-paced environment
- Embrace + encourage company work culture
- Be active and present for guests but also support system for the team
- Sincere & genuine interest in providing a superior guest experience
- Ability to professionally address and resolve guest concerns, requests or issues
Perform other duties as assigned.
Job Type: Full-time Permanent
Salary: $32,500.00-$50,500.00 per year
Benefits: After 3 mos probation; store discounts; gratuities.
License/Certification:
- Smart Serve (required)
- Food Handler’s Safety Certificate
- Driver License (preferred)
Work remotely:
- No
Schedule: Variable; evenings and weekends and some holidays will be expected to be shared among team members.
Estimated Start Date: Sept 1
HOW TO APPLY: Forward resume and cover letter to jobs@turnsandtales.com. Only those selected for an interview will be contacted. Please clearly state the position you are applying for.
Bookstore Manager/Book Buyer
Turns & Tales is a board game café and independent bookstore in downtown Chatham, Ontario. We strive to create a delightful, welcoming, and inclusive experience for customers of both venues.
The Bookstore Manager of Turns & Tales provides a unique opportunity for an experienced, passionate and innovative Bookseller who is looking for a rewarding career in an independent bookstore.
Responsibilities
Customer service
- Passion for getting the right book to the right customer, surprising and delighting store patrons
- Knowledge of all aspects of Bookmanager Point-of-Sale
- Ability to prioritize, multi-task and keep up in a fast-paced environment
- Excellent interpersonal and communication experience, both verbal + written
Book Buying & Receiving
- Experience in buying for a general interest independent bookstore
- Knowledge of vendors, their terms, and merchandise
- Thoroughness and accuracy in checking in merchandise against purchase orders
- Information about freight carriers, types of transport, and associated costs
- Willingness to seek out resources to gather information and solve problems
- Ability to troubleshoot discrepancies to minimize store loss
- Ability to seek support of vendors when needed
- Commitment to completing work so merchandise goes to the sales floor as soon as possible
- Commitment to maintaining the accuracy of inventory data
- Gathering information about the timing and volume of forthcoming shipments
- Ability to maintain positive relationships with colleagues and vendors
- Ability to monitor inventory to refresh stock, improve inventory turn rates, do returns in a timely fashion to improve cash flow, and keep customers coming back to discover new things.
Human Resources
- Empower team through excellent coaching, communication and creative practices
- Hiring, training, monitoring, coaching and reviewing of employees
- Ensure that all bookstore team members are being trained in bookselling, customer service, merchandizing and Bookmanager Point-of-Sale
- Ensure that service standards are being met
- Provide open communication and recommend discipline and termination when appropriate
- Create and maintain, train staff and ensure compliance with all standardized operating procedures/policies
- Scheduling of staff to properly service the bookstore, while managing labour costs
- Loss Prevention
- Organize and conduct staff meetings
- Ensure compliance with all labour laws, and other regulations as required
Job Type: Full-time, Permanent
Salary: $32,500.00-$50,500.00 per year
Experience: 2-3 years managerial experience, bookstore environment preferred. Knowledge of Bookmanager or comparable bookstore point-of-sale system preferred.
Benefits: After 3 months’ probation; store discounts; access to advance reader copies for review purposes
Schedule: Variable; evenings and weekends and some holidays will be expected to be shared among team members
Estimated Start Date: Sept 1
HOW TO APPLY: Forward resume and cover letter to jobs@turnsandtales.com. Only those selected for an interview will be contacted. Please clearly state the position you are applying for.